1. Ahn H. Applying the balanced scorecard concept: an experience report. J Long Range Plann. 2001; 34(4):441-61.
2. Davis S, Albright T. An investigation of the effect of the balanced scorecard implementation on financial performance. Manag Acco Res. 2004; 15(2):135-53.
3. Makhijani N, Creelman J. How leading organizations successfully implement corporate strategy with the balanced scorecard. OTI Thought Leadership Ser. 2008; 1(1):1-16.
4. Parmenter D. Key performance indicators (KPI): developing, implementing, and using winning KPIs. 2nd ed. New York: Wiley; 2010.
5. Wu HY. Constructing a strategy map for banking institutions with key performance indicators of the balanced scorecard. Evaluat Program Plan. 2012; 35(4):303-20.
6. Niven PR. Balanced scorecard step-by-step: maximizing performance and maintaining results. 2nd ed. New Jersey: John Wiley & Sons; 2006.
7. Kaplan RS, Norton DP. The balanced scorecard measures that drive performance. Harv Bus Rev. 1992; 70(1):71-9.
8. Nielsen S, Nielsen EH. The balanced scorecard and the strategic learning process: a system dynamics modeling approach. Adv Decision Sci. 2015; 2015:213758.
9. Phillips PA. The balanced scorecard and strategic control: a hotel case study analysis. Serv Indust J. 2007; 27(6):731-46.
10. Niven PR. Balanced scorecard: step-by-step for government and nonprofit agencies. New Jersey: John Wiley & Sons; 2008.
11. Sorayaei A, Abedi A, Khazaei R, Hossien Zadeh M, Maleki SM. An integrated approach to analyze strategy map using BSC–FUZZY AHP: a case study of dairy companies. Eur Online J Natural Soc Sci. 2013; 2(3):1315-22.
12. Wu HY, Lin YK, Chang CS. Performance evaluation of extension education centers in universities based on the balanced scorecard. Eval Program Plan. 2011; 34(1):37-50.
13. Sridharan S, Go S, Zinzow H, Gray A, Barrett MG. Analysis of strategic plans to assess planning for sustainability of comprehensive community initiatives. Eval Program Plan. 2007; 30(1):105-13.
14. Ahmadi F, Nasirani K, Abazari P. Delphi technique: a tool in the research. Iran J Med Educ. 2009; 8(1):175- 85. [in Persian]
15. Ahmadi F, Nasiriani K, Abazari P. Delphi technique: tool in research. Iran J Med Educ. 2008; 8(1):175-85. [in Persian]
16. Raeisi AR, Yarmohammadian MH, Bakhsh RM, Ganji H. Determining the performance indicators based on Iranian balanced scorecard model in AL-Zahra Hospital of Isfahan University of Medical Science. Health Informat Manag. 2013; 10(4):610. [in Persian]
17. Hermann RC, Regner JL, Erickson P, Yang D. Developing a quality management system for behavioral health care: the Cambridge health alliance experience. Harvard Rev Psychiatry. 2000; 8(5): 251-60.
18. Royal Ottawa Hospital. Available at: URL:
http://www.rohcg.on.ca/roh-internet/webpage.cfm? site.id=1&org_id=19; 2011.
19. Begloo AG. Designing a model of performance evaluation for Iranian public hospitals using the BSC.
[PhD Thesis]. Tehran: Islamic Azad University Science and Research Branch; 2008. [in Persian]
20. Chang WC, Tung YC, Huang CH, Yang MC. Performance improvement after implementing the Balanced Scorecard: A large hospital's experience in Taiwan. Total Qual Manag. 2008; 19(11):1143-54.
21. Yarmohammadian MH, Foroughi Abari AA, Najafi P, Shahtalebi B, Fooladvand M, Shahtalebi S. An
Integrated Strategic Quality Model (ISQM) for nongovernmental university: case of IAU- Khorasgan Campus (IAUK). 6th International Conference on Management, Greater Noida, India; 2009.
22. Peters DH, Noor AA, Singh LP, Kakar FK, Hansen PM, Burnham G. A balanced scorecard for health services in Afghanistan. Bull World Health Organ. 2007; 85(2):146-51.
23. Iravani TA, Fazli S, Alvandi M. Applying a fuzzy AHP and BSC approach for evaluating the performance of Hasheminejad Kidney Center, Iran. Health Inform Manag. 2012; 9(3):327-38. [in Persian]
24. Alikhani T, Majidi M. Determining of factors influencing the strategic performance management in Alborz province Red Crescent society based on balanced scorecard. J Res Relief. 2017; 8(1):134-43. [in Persian]
25. Shariati R, Afkhami-Ardakani M. Identification and prioritization of performance indicators for research and development centers based on balanced scorecard model. Res J Explorat Prod Oil Gas. 2016; 137:25-32. [in Persian]
26. Rojuee M, Ramezani M, Hesari MR, Bor Bor Jafari M. Designing performance evaluation indicators by using AHP and BSC approaches (case of study: social security organization of Mashhad). Social Welfare. 2017; 17(64):133-60. [in Persian]
)