Navid No

Navid No

Investigating the Relationship between Organizational Citizenship Behavior and Job Satisfaction in Health Insurance Staff of Khorasan Razavi Province-1989

Document Type : Original article

Authors
Elaheh Hooshmand 1
Alireza Ramzi 2
Jamshid Jamali 1
Ali Vafaee-najar 1
Leila Ghalandarabadi 3
Bahare Boshrouei Shargh 4
1 PhD, Social Determinants of Health Research Center, Mashhad University of Medical Sciences, Mashhad, Iran
2 MD, General Director of Health Insurance of Khorasan Razavi Province, Health Insurance Department of Khorasan Razavi, Mashhad, Iran
3 MSc, Health Insurance Expert, Health Insurance Department of Khorasan Razavi, Mashhad, Iran
4 MSc in Statistics, Mashhad University of Medical Sciences, Mashhad, Iran
10.22038/nnj.2020.45806.1198
Abstract
Introduction: A review of the research literature on organizational citizenship behavior(OCB) and job satisfaction indicates that both of these variables play a peculiar role in the success of an organization in achieving its objectives. With this background in mind, the current study was investigated to assess the relationship between job satisfaction and OCB of employees working in the Health Insurance Department of Khorasan Razavi.
Materials and Methods: This analytical-correlational research was conducted on all the staff employed in the Health Insurance Department of Khorasan Razavi Khorasan Razavi in 2019 using a practical design. The data collection tools included demographic form, a researcher-made organizational citizenship behavior questionnaire, and  Minnesota Job Satisfaction Questionnaire (MSQ). The obtained data were analyzed in SPSS software (version 16) using descriptive and inferential statistics, including Pearson correlation and linear regression.
Results: As evidenced by the obtained results, mean OCB and its dimensions, as job satisfaction among employees working in the Health Insurance Department of Khorasan Razavi Khorasan Razavi. Pearson correlation coefficient showed a weak relationship between job satisfaction and OCB (r = 0.285; P= 0.016).
Conclusion: In today's world, the ability to develop various methods to bring innovation to employee job satisfaction and create an excellent process in organizations is of utmost importance due to the major role of human resources. To promote OCB among employees working in Health Insurance Department, the leaders should increase employee job satisfaction, which in turn, results in improved OCB through direct involvement.
Keywords
Organizational citizenship behavior
Job satisfaction
Khorasan Razavi- health insurance department
  1. Mahmoud A. A study of nurses' job satisfaction: the relationship to organizational commitment, perceived organizational support, transactional leadership, transformational leadership, and level of education. Eur J Sci Res. 2008; 22(2):286-95.
  2. Saydam S, Arasli H. The critical antecedents to organizational citizenship behaviors: Empirical evidences from North Cyprus service industry. J Manag Res. 2013; 5(2):205.
  3. Lin RS, Li HH, Hsiao JK. What are the relationships between transformational leadership and organizational citizenship behavior? An empirical study. International Conference on Economics, Business Innovation–ICEBI, Kuala Lumpur, Malaysia; 2012.
  4. Bolino MC, Turnley WH, Niehoff BP. The other side of the story: reexamining prevailing assumptions about organizational citizenship behavior. Hum Res Manag Rev. 2004; 14(2):229-46.
  5. Ahmadi P, Forouzandeh S, Kahreh MS. The relationship between OCB and social exchange constructs. Eur J Econ Fin Administ Sci. 2010; 19:107-20.
  6. Dipaola M, Tschannen-Moran M. Organizational citizenship behavior in schools and its relationship to school climate. J Sch Leadership. 2001; 11(5):424-47.
  7. Organ DW. Organizational citizenship behavior: It's construct clean-up time. Hum Perform. 1997; 10(2):85-97.
  8. Asgari A, Silong AD, Ahmad A, Samah BA. The relationship between transformational leadership behaviors, organizational justice, leader-member exchange, perceived organizational support, trust in management and organizational citizenship behaviors. Eur J Sci Res. 2008; 23(2):227-42.
  9. Sharma JP, Bajpai N, Holani U. Organizational citizenship behavior in public and private sector and its impact on job satisfaction: a comparative study in Indian perspective. Int J Busin Manag. 201; 6(1):67.
  10. Mehboob F, Bhutto NA. Job satisfaction as a predictor of organizational citizenship behavior: A study of faculty members at business institutes. Int J Contemporary Res Busin. 2012; 3(9):1447-55.
  11. Mahooti M, Vasli P, Asadi E. Effect of organizational citizenship behavior on family-centered care: Mediating role of multiple commitment. PloS One. 2018; 13(9):e0204747.
  12. Khadizadeh Z. Comparison the level of happiness in midwives working in health center with maternity and its relationship to the their quality of their performance in Mashhad. [Master Thesis]. Mashhad: Nursing and Midwifery School of Mashhad University of Medical Sciences; 2013.
  13. Podsakoff PM, MacKenzie SB, Moorman RH, Fetter R. Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quart. 1990; 1(2):107-42.
  14. San Park J, Kim TH. Do types of organizational culture matter in nurse job satisfaction and turnover intention? Leadership Health Serv. 2009; 22(1):20-38.
  15. Purvanova RK, Bono JE, Dzieweczynski J. Transformational leadership, job characteristics, and organizational citizenship performance. Hum Perform. 2006; 19(1):1-22.
  16. Kim S. Public service motivation and organizational citizenship behavior in Korea. Int J Manpower. 2006; 27(8):722-40.
  17. Sharma JP, Bajpai N, Holani U. Organizational citizenship behavior in public and private sector and its impact on job satisfaction: a comparative study in Indian perspective. Int J Busin Manag. 2011; 6(1):67.
  18. Lin RS, Li HH, Hsiao JK. What are the relationships between transformational leadership and organizational citizenship behavior? An empirical study. International Conference on Economics, Business Innovation–ICEBI, Kuala Lumpur, Malaysia; 2012.
  19. Bienstock CC, DeMoranville CW, Smith RK. Organizational citizenship behavior and service quality. J Serv Market. 2003; 17(4):357-78.
  20. Dargahi H, Morshedi Torbati M. The relationship of organizational citizenship behavior with job satisfaction and organizational commitment of nurses among public hospitals of Tehran university of medical sciences. Manage Strat Health Syst. 2017; 2(3):234-46.
  21. Shetach A, Marcus O. Citizenship-behavior, cooperation and job satisfaction of medical and nursing teams in an Israeli hospital. Team Perform Manag Int J. 2015; 21(3):181-98.
Navid No
Volume 23, Issue 74
Summer 2020
Pages 1-9